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16000 - 18000 pa
Collections Advisor, Solihull
Salary: 16000 - £18000/annum Bonus
Category: Customer Services
Job Type: Permanent
Job Location: Solihull, West Midlands
Posted on: 11/08/2010
Collections Advisor
Must have collections experience.To receive inbound and make outbound calls to negotiate repayment of arrears, updating customers account records. Reply to correspondence and third party enquiries as appropriate. Must have the ability ot meet and exceed targets, contribute fully to team performance. Manage, organise and update relevant data using various computer systems. The ability to communicate confidently, assertively and display empathy and understanding of customers situations is essential. Communicate by letter and telephone with customers and other third parties in response to complaints or debt management plans for customers experiencing financial hardship. Must have a minumum 12 months collections experience, excellent communication skills and be a confident team player.
The role comes with a generous bonus scheme giving you the opportunity to increase your income considerably. Immediate starts available
Rotating shift pattern. Call centre open between 8.00am and 10.00pm 7 days a week. You will work 5 days a week and must be available to cover all shifts including lates and weekends on a roat basis.
Due to the high volume of applications currently being received, only successful candidates will be contacted. We would like to thank you for taking the time to apply for this vacancy
Vacancy Reference: 109141759
Employer/Agency: Prestige Recruitment Services
Category: Customer Services
Job Type: Permanent
Job Location: Solihull, West Midlands
Posted on: 11/08/2010
Collections Advisor
Must have collections experience.To receive inbound and make outbound calls to negotiate repayment of arrears, updating customers account records. Reply to correspondence and third party enquiries as appropriate. Must have the ability ot meet and exceed targets, contribute fully to team performance. Manage, organise and update relevant data using various computer systems. The ability to communicate confidently, assertively and display empathy and understanding of customers situations is essential. Communicate by letter and telephone with customers and other third parties in response to complaints or debt management plans for customers experiencing financial hardship. Must have a minumum 12 months collections experience, excellent communication skills and be a confident team player.
The role comes with a generous bonus scheme giving you the opportunity to increase your income considerably. Immediate starts available
Rotating shift pattern. Call centre open between 8.00am and 10.00pm 7 days a week. You will work 5 days a week and must be available to cover all shifts including lates and weekends on a roat basis.
Due to the high volume of applications currently being received, only successful candidates will be contacted. We would like to thank you for taking the time to apply for this vacancy
Vacancy Reference: 109141759
Employer/Agency: Prestige Recruitment Services
